Our Approach

Our Process Photo

At Worldwide TechServices, you’ll find a professional partner with unmatched capabilities and a peerless pool of technical talent. We have a global reputation for service innovation, industry leadership and client satisfaction. Our success is grounded in our continual development of our people, processes and technology.

  • People

    We strive to insure that our technicians are the best in the business. They are well-trained and thoroughly vetted – background checked, security cleared and fully certified as required. And they’re some of the most passionate service professionals in the world.
  • Process

    We are process experts. From managing parts to technicians to service calls, our focused service experience across millions of events has let us hone unparalleled best practices. And we continue to refine, embrace automation and improvement, because just “good” is not good enough.
  • Technology

    WWTS has built a proprietary technology infrastructure, WWITS, laser-focused on superior service delivery. It allows integrated management of over 8,000 technicians, close to a million service events and millions parts each year.

WWITS

Worldwide Information Technology System - WWITS

  • Custom system built for the Service Arena
  • Controls Service Management from Call Create to Call Close
  • Integrates all WWTS and affiliate technicians, Service Desk and Command staff, OEM Customers, Mobile Technicians
  • Asynchronous link between all WWITS Tool Sets
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Single Pane of Glass

  • Management interface for all business operations
  • Designed to allow WWTS management to monitor operations
  • Identifies/Highlights exceptions
  • Drilldown capabilities
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It's All in The Cloud

  • Consistent and repeatable call dispatch process
  • Easy to use technician interfaces
  • 24x7 operation
  • Robust reporting site
  • Dedicated escalation management group
  • Integrated logistics
  • State-of-the-art management tools
  • Data warehouse reporting
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Affiliate Model

Non-WWTS subcontracting arrangements lack control of the technician:

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The WWTS Standard model guarantees control and complete visibility of every technician servicing end users on your behalf.

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Our People

Our people are our greatest asset. Each year our qualified technicians service close to a million PCs, printers, servers, satellites and LCDs at locations around the world. Their ongoing training in technical and soft skills guarantees we have the best candidate for each service assignment.

Certified
Project
Managers:

Many clients require expert staffing to manage short-term and long-term engagements, primary and backup technicians and projects. Our skills-based recruiting has enlisted resources with PMP, PMP+, Project+, ITIL Foundation, Citrix CCA and Altiris ACP, to name a few.

Enterprise
Level
Technicians:

We place Enterprise Level Technicians with required networking, business applications and OS skills. Additionally, we provide staffing for specific certifications on server and networking equipment from manufacturers such as IBM, Cisco, Sun, Dell, and HP.

Client
Level
Technicians:

We staff for onsite Desk side Support, and IMAC technicians, and our skills-based methods can recruit for Primary and backup resources.