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Jay Patel

I am the Director of Professional Services for Europe, Middle East and Africa (EMEA) at Worldwide TechServices, a global leader in delivering technology services and solutions to technology providers, outsourcers, businesses and consumers. In line with my background, experience and professional interests I am responsible for meeting the changing and dynamic demands of our clients' technology platforms and exacting service requirements including delivery responsibility for Managed Deployments, Staffing Services and Technical Consulting Services.

Prior to joining Worldwide TechServices, I was a Programme Manager for EMEA at BancTec ITSM. My career to date has been largely based on being an experienced Technology Infrastructure and Professional Services specialist with a proven track record of managing and delivering programmes / projects & services on-time within SLA’s & OLA’s.

Previous to my position at BancTec, between 2002 and 2004, I held Project and Service Delivery management positions at Unisys where I began my career within the Technology Services field.

In 1999 I earned a bachelor’s degree in Combined Sciences from the Nottingham Trent University; Industry certifications include being a Prince 2 Practitioner holding ITIL qualifications. In addition I hold SC level security clearance with NATO Top Secret status.

Living with my wife and 2 children, in Buckinghamshire, United Kingdom, interests include technology and sports. Time allowing I can often be found watching and or playing cricket.

Twitter: @Jpatel2511

As a result of the mounting fear over personal data loss some Nervous Nelly’s can have Norton AntiVirus, Ad-Adaware, Spybot Search & destory, Windows Defender, and Windows Firewall. Is this too much or is this a case of being better safe than sorry?

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Bob Orthman
I am a Systems Engineer at Worldwide TechServices, where I am responsible for a variety of System implementations, Networking and Technical Support. In my current position, I am heavily involved in the proper disposal and refurbishment of computers and peripherals. I’ve attended Salem State College and studied Communications and also Business Administration. I have completed a variety of training courses and continue to develop my skills in the ever changing I.T. Field.

I have worked in the Information Technology since 1994 and have expertise in the latest technologies, Windows, Networking, Technical Support and Project Management. I am a Microsoft Certified Professional. Before working at Worldwide Tech Services, I was a Network Administrator for medical device company C.R. Bard Inc.

I reside at home with my wife Jeanine and two children, Kayla and Zachary. I like to stay involved with my community as a coach of my sons Baseball and Soccer teams. I have a passion for Green Living! In my downtime, I enjoy golf, softball and gardening.

Twitter: @robert_orthman

Networking giant Cisco Systems recently unveiled its new state of the art, energy efficient data center in Allen, Texas. In keeping with Cisco’s green minded approach to technology, the new data center is outfitted with a multitude of energy efficient features and was designed to achieve a Power Usage Effectiveness (PUE ) of 1.35!

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Andy Wayne

Robert “Andy” Wayne is Vice President, Sales Support and Client Implementation for Worldwide TechServices. Wayne is responsible for supporting all sales initiatives across the globe, and to lead the implementation of all new business.

Prior to his current role, Wayne held numerous leadership positions in Information Technology and Client Management. Before joining Worldwide TechServices, Wayne served in a variety of leadership capacities in Information Technology and Program Management at Bull Information Systems, Wang, Honeywell, and Getronics.

You’re excited about a new laptop or desktop you decided to buy. While you may think the decisions are over, there’s still another important decision to make -- the warranty.  Many manufacturers offer a set of warranties including extended warranties, and most big-box stores (such as Best Buy, Target, etc.) offer a third party warranty. In this post I will discuss the various pros and cons of different types of warranties and provide some advice on how to decide which is best for you.   When considering these different warranties, many consumers tend to look only at the price. You should look further as there are some features where your warranty will make your experience with your new purchase much better.

 The best warranty for your computer depends on your situation.  Is this a laptop for your son or daughter to take to college, or a backup netbook used only for traveling?  Can you be without this machine for 3-5 days, or would you need it fixed right away?  Do you plan to keep the computer for a few years? Will there be sensitive data on this machine?  These questions all come into play when determining the type of warranty to purchase, and from whom to purchase.

 

Sondra Padalecki

I am the Sr. Solutions Architect, ITO, Global Sales Support and Client Implementation for Worldwide TechServices, responsible for supporting all pre-sales technical solution initiatives across the globe, and leading the implementation of new business.

I came to Worlwide TechServices through the BancTec acquisition, where I began 5 years ago as the Center Of Excellence Engineer for Intel Architecture and later as the PMO Solutions Manager. I have held technical and management positions for Capital One and Fed-Ex . Prior to Capital One, I spent 5 years as the Manager of Advanced Technology Group Americas for Amhearst Technologies which was later acquired by PC Connections.

I have over 15 years in the Technology Industry, My certifications have included HP ASE, HP Master ASE Storage Architect, Microsoft’s’ MCSE, MCPS, MCPSI, MCNPS and MCTS. Along with certifications for ITILv3, Altiris, Citrix, Kofax and others.

Years of experience working in a multi-national company have given me a unique perspective to help Global Organizations maximize their IT and BPO outsourcing and process re-engineering experiences.

I spend my spare time photographing landscapes and architecture. My photographs have been used in marketing campaigns for MasterCard, Schmaps, newspapers, online advertising and even in travel brochures for North America, UK and Ireland. Google used some of my photographs when building Google Maps beta. I have won several photo competitions in the Dallas area and was selected as a Finalist in the Microsoft “Brand Ambassador” Campaign.

Twitter: @sondrapadalecki

DaaS

In my last post I discussed taking a look at some of the Hosted VDI Solutions available to you in the marketplace. A hosted Virtual Desktop is known as DaaS or Desktop as a Service.

It’s all about the user experience with desktop access anywhere, anytime, and on any device.

The Virtual Desktop is hosted on a data center server virtual machine and delivered across the network using a remote display protocol. ( RDP, ICA, VNC,EOP, ALP and PCoIP.  I’ll save that for another blog).

 

Lets start with ThinkGrid [1]. ThinkGrid was named in a Gartner  report “ Cool Vendors in Infrastructure Services” So I wanted to take a look at their offerings. http://www.thinkgrid.ie/hosted-desktop.aspx

We will start with the desktop specifications. They offer Windows XP, but will soon offer Win 7. Some applications come standard, like Microsoft Office 2010 and Adobe Acrobat Reader 9. You can add and install your own applications using your own licensing. Or, take advantage of using their catalogue of applications for a monthly fee. Let’s say you have some temporary workers and really only need some applications for a few months. This is the ideal situation; you pay the monthly fee instead of the full licensing cost. When you are done you no longer pay the fee. It even supports local printing. You can have multiple images just like you normally would have for your different departments. I think when you take a look at the specifications you will find these are probably more powerful devices than what you are currently using in your environment.

Specifications

Fully Isolated Customer Environment - Full Customizable - Fully Virtualized (Not like Terminal Services)

CPU/Processing Power -  Intel 2.2 Ghz Quad Core

Application Memory 1 GB - 32 GB

Disk Space 5 GB Useable Data + OS

Shared Diskspace (File Server) Optional

Resources Upgradeable and On-Demand Performance Burst

With the Group Management Pack and you get 100 GB Shared Fileserver, Active Directory/GP Management, User Permissions Management.

You can connect 24x7 with Windows, Mac, Linux or the iPad and Multi Monitor support is available.

Migrating your users

Not all your users would be a candidate for a hosted desktop. With this type of service, you choose who in your organization should use the hosted desktop and who stays on their regular desktop. This is where planning and testing comes into play. You can use a phased approach moving small or large sections at a time.

Wondering how much you can save by using DaaS?  You can download their Excel calculator.  http://www.thinkgrid.ie/hosted-desktop-info.aspx

There are also some really good whitepapers so you can compare DaaS to Google Apps or Go to My PC.

Go to their website and take a test drive, it’s free!



[1] Gartner report titled, "Cool Vendors in Infrastructure Services".Date: 10/04/2010

 

Tye Kuhlman

I am the Vice President of Sales & Client Management for Worldwide TechServices, specializing in the Dell and ITO client segments in the Americas. Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. We provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

I am hosting a blog on Cloud Computing. Cloud Computing has been a topic that is gaining the interests and attention of virtually everyone in the IT community. From the giant techno-corporations that we are all familiar with, to the small business owner who is looking to carve out a niche in the cloud, everyone seems to be talking about Cloud Computing. I’ve been personally interested in Cloud technology for over a year now, and have participated in discussions, panels and forums on the topic. As I engage with others on the topic, I would like to share my thoughts and opinions with you, and would encourage your feedback as well.

When I’m not occupied with work or Cloud Computing, you can often find me on the back roads and hills near Austin, Texas, where I’m likely training for the next triathlon or 10k run.

Twitter: @tyekuh

IDC recently reported that shipments of non-PC devices (smart phones and tablets) will outpace PC shipments within 18 months, further stating at the end of their report that, “The PC-centric era is over.” 

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LeBron James came into the NBA boasting of his desire to be the "First Billion Dollar Athlete".  Sorry LeBron but like your Cavaliers you got beat by one behometh of an athlete with more starpower, range and recent publicity than any before him - Mr. Tiger Woods.   Tiger joined the PGA in 1996 and 13 years later added this accolade to his trophy case.  http://www.forbes.com/2009/09/29/tiger-woods-billion-business-sports-tiger.html

About the blogs

Every day, we help our clients and their customers solve the most challenging technology problems. With more than 9,000 service calls a day, we see it all and fix it all.  We know many of you are wrestling with the same technology questions and issues, so why not share what we’re seeing and learning and vice versa?
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