|
Sometimes in life it is not necessarily the actual service experience we rank high or low but the attitude of the service personnel. I was reminded of this the other day while eating out at a restaurant with my family: the service was not out of the ordinary but our server was just the happiest person and had a great sense of humor. Today, Don wrote in to us with platitudes and kudos for one of our technicians, Matt. Don's email stated that the service Matt provided "was not a 1 to 9 – the service was a perfect 10." Don's Dell 1710 was up and running in no time but, more importantly, Don has a big smile on his face from the experience that Matt was able to provide - proof positive that good things happen to happy people.
|
