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Matt, a PhD student in Minnesota, sent a note to me today on the outstanding job we did protecting one of his greatest assets – his personal computer. Can you imagine working on your PhD and losing your thesis? We were called on-site by Dell to replace a couple of defective parts. The bar was high for this client – not only is Matt a PhD student, he is also an A+ Certified IT professional who knows a good tech from a bad tech. Within the first few minutes of the service event, our technician, John, was able to instill confidence in the client with his technical knowledge and he had the problem solved within the hour. Before John left Matt's office, he offered him a few service tips to better enhance his experience with his personal computer. Thanks to John for providing another great service event and good luck to our client Matt on getting his PhD.
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