Just flying back from a pan-European meeting hosted in London and had the opportunity to meet with employees from 8 of our countries.  Gathered some great client stories that came into our RoC while I was visiting but my favorite is quite amazing.  Our technician, Daniel,  was servicing an end user in the morning in Wales and a snowstorm kicked up.  Daniel slid off the road and his car became inoperable.  Ever the dedicated employee he rang up his Grandfather and asked for him to pick him up and drive him to his remaining service calls in the afternoon.  Without hesitation his Grandfather picked him up and patiently drove him around the country side and Daniel met all his commitments to his clients and their end users.  This is one of the best examples I have witnessed of our values SERVICE and EXECUTE.  Thanks Daniel, and a special thanks to your Grandfather.