David from Gas Station TV just sent an email in about warm service he received in a cold environment.  Our technician, Doug, was servicing LCD TVs in rural Indiana with the windchill a brisk -5 degrees.  David was experiencing “problems unlike anything they had ever seen”.  The station was losing wireless connections between the TVs and Doug showed up on site with parts in hand and an amazing level of patience.  Patience was required as this particular service call required “nearly 50 trips in and out of the cold” testing and verifying connections and interoperability between networking and electronic devices.  According to David his whole team was “marveling at him” and called Doug a “trooper among troopers”.  We are glad the system was back up and running that night for processing and thankful we have techs like Doug who are committed at any temperature.