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Received a flurry of emails from Customer Service at Dell in the United Kingdom about a tech that received glowing accolades from Micky in Suffolk. Micky was concerned his PC was “beyond economic repair” and the Worldwide Technician who fixed Micky’s machine “made no fuss, fixed it, tested the system, was professional and a credit to the Dell service team”. And to top it all off Micky was so pleased with the service he called back into Dell and extended his service agreement another 2 years. A great story of everyone winning – Micky is up and running, Dell maintains a loyal customer and Worldwide TechServices creates a great service experience. Thanks Dell Customer Service for passing this along.
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