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When a Dell printer talks to an Intel MAC running OS X sometimes it is not what it seems. Our client, MJ, just had this first-hand experience and David from Worldwide TechServices made the machines talk seamlessly. David showed up at MJ’s office with parts in hand for a failed printer. MJ walked David through all the steps the client had taken and David listened acutely and then put the parts down and sat behind the new MAC to solve a software driver issue. MJ calls Dave the consummate “pro” – he not only fixed the problem as he was tasked with doing, he was committed to understanding why the problem occurred and ensured MJ was satisfied and educated about the problem. MJ concluded that all future “computer shopping would be with Dell” and that “Dell is their recommendation to everyone who asks”.
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