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Debbie, a horse lover and rancher in Big Tujunga Canyon lost her entire HughesNet system due to a serious wildfire a while back. Debbie relies on her system to run her ranch and to provide her the access her horse ranch requires. Working collaboratively with our technician Ricardo and tech support from HughesNet, Ricardo was able to trouble shoot Debbie’s system and determine that the new installation required a couple of setting changes. A number of people had previously worked toward a solution for Debbie but it was not until Ricardo showed up that it was solved. I guess all those hours of hands-on training on various Hughes Satellite Systems along with extensive service experience are paying dividends. And Debbie’s communications called Ricardo not only a “genius” but a great person. Thanks Ricardo and happy trails Debbie.
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