Of the 3 million calls we will field this year, most will be managed through one of our primary Regional Operations Centers - RoCs. We currently operate RoCs in the United States, United Kingdom, France and Germany. These centers are staffed 24x7, provide repair updates to customers, assist technicians with service call updates or closures, and perform call monitoring. Contacting a call center agent is easy via EDI, web interfaces, telephone or email. Clients considering call center outsourcing or an outsourced expansion of existing capabilities may find an offering tailored to their needs:

• Call Center Services – Customer Support: Providing inbound/outbound call management, and call monitoring functions, these Customer Support agents will handle calls from customers and technicians, place outbound courtesy calls to customers, and provide service call management to ensure all open calls are managed to exacting SLA requirements.
• Call Center Services – Technical Support: For requirements that are more technical in nature, Worldwide TechServices can provide multiple levels of technical support. Agents receive the latest in OEM training, industry certifications, and customized training to ensure they perform at the necessary level to competently resolve technical issues.