Always evolving and continually challenged by competitors, the Worldwide TechServices advantage is right there in our name: 

Worldwide  •  Technology  •  Services

Worldwide

We have more people in more places than any other service provider worldwide.

With over 3,000 of our own technicians in over 50 countries, we cover a lot of the earth’s surface. We complete over 3 million service events for our clients annually – that’s about 9,000 a day, every day. In addition to worldwide, our technicians are world-class. They're well-trained and thoroughly vetted: background checked, drug tested, security cleared, trained, certified, re-trained and are some of the most passionate service zealots in the world.

Wherever your business has a need – San Francisco, London, Mexico City or anywhere in between – we are there for you

Technology

We have built our technology infrastructure – our systems, tools and processes – specifically to serve our clients.

Our integrated, web-enabled CRM and ERP system is our real-time communications backbone, from our technicians to our Global Command and Logistics Center to our clients. Our systems and tools are supported by a commitment to excellence and significant investment in training and technical support that are unprecedented in the industry.

Technology is the great enabler for our service excellence, and we stand ready to be a great enabler for your technology and your company’s operational excellence.

Services

We strive to deliver superior service every day for every client on every call.

Superior service is our company’s heritage and our client roster reads like a Who’s Who of the IT industry and serves as a testament to our service excellence. We are fast and flexible. The needs of our clients can change faster than technology, and as their businesses evolve, so do we. At your home or at your office, your needs are our requirements.

Service is our only business. Everything we do, every dollar we invest, every action we take, is driven toward continually improving and refining our service delivery process.

Bolstered and supported by:

Leadership   •  Vision   •   Culture   •   Values

Leadership and Vision

Our industry leadership position was borne of our extensive service experience - literally millions of service calls around the globe. Our clients have recognized us for our business value, but they judge us on our last call, not the last year. We know the industry better than anyone and we continuously deploy industry best practices, deliver new innovations, and develop new ideas for our clients. We are unfailingly focused on wringing efficiency from the value chain.

Our corporate vision serves as a beacon to drive us each day to be the best, to “lead from the front”, and to listen to, and learn from, our clients.

Culture and Values

Our core values align us as an organization and signal clear expectations to our clients. We have fostered a passionate client-driven culture predicated on a set of five core values.

1.We deliver superior service.

2.We are responsive in our actions.

3.We execute on our promises.

4.We build trust each day.

5.We collaborate as partners.

As a services business, we are only as strong as our people. Success is realized through the recognition of every individual’s commitment to our culture and set of values.

At the end of the day, we have more people in more places, and we have the technology and services our clients require, but it is our commitment and dedication to our employees and our values that make the real difference.