Case Study:
Infrastructure Services - Break fix Services
Cost-Effective Solution for New Country Expansion
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Background
Our client, a leading PC manufacturer, provided Worldwide TechServices with an opportunity to be its partner for a new country implementation for warranty break fix support services.
Challenge
Our client was experiencing issues with service experience and business value in a major European country. Worldwide TechServices' excellent reputation within other European regions resulted in us being the logical choice to start up a new country implementation aimed at delivering world class levels of customer service at highly competitive rates within the warranty break fix support arena.
Worldwide TechServices' flexibility and willingness to tailor solutions for our client was a prime factor in the client's decision to select Worldwide TechServices.
Worldwide TechServices Solution
Worldwide TechServices developed a solution in under 12 weeks whereby Worldwide TechServices set up a company in a new country and subsequently recruited and trained local language speaking managers, back office teams and field technicians capable of delivering nationwide warranty break fix support services. Our excellent project management and service transition processes have since been replicated time and again to support our clients in new territories.
Results
Worldwide TechServices provided a high level of service to the partner and was up and running in 90 days all at considerable cost-savings.
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Successes 
