Case Study:
Infrastructure Services – IMAC Services
Geographic Coverage for Disaster Recovery
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Background Our client, a leading Satellite Network services company, provided Worldwide TechServices with an opportunity to serve a nationally recognized financial services provider with IMAC and data recovery services.
Challenge The financial services provider required disaster recovery services for a critical network outage, as a result of Hurricane Katrina, that affected 8, 500 locations across the U.S.
Worldwide TechServices Solution Worldwide TechServices provided technical resources through our employee population of over 500 certified enterprise and client technicians to ensure the customer's business was up and running in a short period of time. Through our infrastructure services, we were able to recover the customer's data and repoint its stations to a working satellite.
Results Worldwide TechServices helped our client maintain its ability to provide infrastructure services across all geographies in the U.S. and to support end users at a competitive price point. We provided a high level of customer satisfaction to the financial services provider by quickly getting its business back on line through our combined services of IMAC and data recovery.
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