Background
Our client, a global business and technology services company, provided Worldwide TechServices with an opportunity to serve an international agricultural and industrial products and services company with depot repair, break-fix, IMAC and desk-side support services.

Challenge
The international agricultural and industrial products and services company required our client to provide support to 40,000 PC devices without increasing overhead and within an aggressive target date. To ensure that they were able to provide a cost-effective and timely solution, our client required outsourced resources.

Worldwide TechServices Solution
Worldwide TechServices provided resources of our Enterprise Technicians for break-fix, IMAC and desk-side support functions. Our highly trained Enterprise Technicians were supported by the Worldwide TechServices WWITS system, which is the backbone for tracking all service events, installs, moves, adds, changes, parts provisioning, warranty support, SLA management and metrics reporting. Through our technical expertise and world-class technology infrastructure, Worldwide TechServices delivered a cost-effective solution that exceeded the customer's expectations.

Results
Our client was able to provide a high level of service at a cost that has resulted in additional engagements between the three companies.