| IBM Names QualxServ as Its Exclusive On-Site Services Partner |
QualxServ to Provide Infrastructure and Professional Services to IBM Customers
TEWKSBURY, Mass. - September 1, 2009: QualxServ LLC, a leading provider of technology deployment and field delivered support services, today announced it will be IBM's Exclusive IBM On-site Services Partner. The agreement is a multi-year contract in which QualxServ will provide infrastructure and professional Today's agreement between QualxServ and IBM Services is an extension to an existing contract between QualxServ and IBM Services. Under the terms of this agreement, QualxServ continues to provide infrastructure services (warranty break-fix) for Lenovo machine types including desktops and laptops in the United States. Additionally, this agreement extends QualxServ's installs, moves, adds, and changes (IMAC) end user services for project deployment within IBM Corporation's United States locations. "Ensuring rapid response and repair to an end-user system failure is a critical element of IT support planning and execution," said Tim Hipskind, QualxServ vice president, Sales and Client Management – OEM Clients. "Organizations need a reliable means of providing rapid response and repair services. This partnership with IBM services shows IBM understands QualxServ's strength in providing the world's leading technology deployment field support services.""QualxServ has enjoyed being IBM's partner for the past eight years and we look forward to broadening our relationship over the next five years as well," said Brendan Keegan, QualxServ's president and chief executive officer. IBM currently handles on-site maintenance warranty services through QualxServ. QualxServ's geographical depth and expertise in end user services will ensure IBM's continued support for their Lenovo business. The partnership allows IBM to offer competitive pricing and a flexible service delivery model for their clients. |
