Success is frequently linked to the availability of technology. Today’s on-demand world has made 100% availability everyone’s expectation. Without availability and accessibility, many business functions can come to a stop, and recovery from such a disruption is measured by two factors: speed and cost.

Technology professionals are tasked with striking a balance between these factors to resolve problems and restore operations. To manage this balance between speed and cost, savvy technology professionals use service level agreements (SLAs) to ensure that resources remain available and budgets remain intact.

Worldwide TechServices offers the most comprehensive service level agreements in the industry. We work with our customers to design and define SLA parameters suited to their specific business needs. We manage the entire SLA process, including monitoring compliance, reporting, and recommending improvement initiatives

SLA Benefits

• Reduced risk and optimized business continuity
• Tailored to meet specific business requirements
• Clearly articulated performance-related deliverables
• Improved customer satisfaction levels
• Create, track, measure, and detail service level performance
• View trends, proactively identify disruptions, improve planning

SLAs identify service response and resolution expectations and involve components that are based on Coverage, Response expectations, and Resolution expectations.

SLA Options

If you have support requirements that are different from those that you see listed, please contact us. We look forward to designing custom SLA requirements suited to your specific requirements.