Research from Spiceworks Shows Customers Already Favor HaaS

As the interest and demand in ‘aaS’ product offerings continues to grow, ‘Hardware as a Service’ (HaaS) becomes increasingly popular. In fact, a recent Spiceworks study indicates there are already many businesses using HaaS, and the number is likely to grow.

Surveying customers in Europe and the U.S., the 2019 State of Hardware as a Service report found 48 percent of businesses already lease hardware in some form. The most common example is printers, but laptops, desktops, and tablets are also available and expected to grow in popularity. HaaS typically includes some combination of parts replacement, hardware support, and replacement/refresh.

There are numerous benefits to this approach, including:

  • Taking stress off overworked IT teams
  • Freeing time for IT professionals to focus on innovation rather than IT monitoring and maintenance
  • Reducing business costs associated with hardware replacement and maintenance

“HaaS providers have already found early success with the model, particularly with devices like printers that are often troublesome to support,” said Peter Tsai, senior technology analyst at Spiceworks.

The research from Spiceworks in backed up by vocal comments from HP, particularly about the importance of ‘Desktops as a Service,’ and a 2018 study by Panasonic, which found 76 percent of tech buyers preferred buying hardware on a subscription basis, with cost their main reasoning.

“With the rapid advances in design and functionality of mobile devices and the resulting productivity gains for mobile workforces, businesses are keen to keep up to date with the latest developments,” said Kevin Jones, managing director for the Panasonic Mobile Solution Business in Europe.




Sources: Computer Weekly, HP, Spiceworks, Panasonic