The Global Support Challenge: Effectively Managing Service Events

Your customer service needs can hinder corporate profitability and challenge your customer relationships. It’s a daunting task to manage logistics with inventory fulfillment while at the same time struggling to match the right technician for a given customer service call. Yet, customer services that are properly executed represent a significant opportunity to win the loyalty of the customer. To do so, you want cost effective services to address yours needs. As your service needs evolve you require solutions that are easy to use, but if necessary, scalable to thousands with a true 99.999% service up-time.

Worldwide TechServices will help you win the customer. Worldwide Service is in our name and it is what we do. We cover every major market in over 127 countries today and service is our only business. We are not a manufacturer and we do not compete with our clients. What you will find is a professional partner with a managed services offering that includes Break Fix, Deskside Support, Projects, IT Staffing and more. Our broad footprint affords you maximum global coverage but with an all-important local presence. Plus, we have a decades long proven track record in large scale global Implementations.

Our service solutions include automation and Service Event Management software. Most importantly

our processes and systems are scalable and provide:

  • Our systems have handled over 30,000,000 service calls
  • Consistent and repeatable delivery
  • The ability to ramp up quickly
  • Global Flexibility with Capacity Management

With decades of experience in the service industry we continue to innovate and will be offering new solutions in 2016. Equally important, we offer flexible pricing to suit the needs of most customers. Call Worldwide TechServices at 800.516.1301 today to discuss how our global service solutions can meet and exceed your customer service expectations!

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