WorldWide Tech Services: Professional Services

At Worldwide TechServices, you’ll find a professional partner with unmatched capabilities and a peerless pool of technical talent. We have a global reputation for service innovation, industry leadership and client satisfaction. Our success is grounded in our continual development of our people, processes and technology.

People

We strive to insure that our technicians are the best in the business. They are well-trained and thoroughly vetted – background checked, security cleared and fully certified as required. And they’re some of the most passionate service professionals in the world.

Process

We are process experts. From managing parts to technicians to service calls, our focused service experience across millions of events has let us hone unparalleled best practices. And we continue to refine, embrace automation and improvement, because just “good” is not good enough.

Technology

WWTS has built a proprietary technology infrastructure, WWITS (Worldwide Information Technology, laser-focused on superior service delivery. It allows integrated management of over 8,000 technicians, close to a 1 million service events and 1.6 million parts each year. Our Worldwide Information Technology System, WWITS, was built “from the ground up” to include:

  • World class CRM and ERP components
  • Integrated on-shore call centers
  • Comprehensive logistics and operations centers

Worldwide TechServices is the industry leading choice of global service providers for any organization demanding the most cost-effective, comprehensive technology solutions delivered with the industry’s highest customer experience ratings. Worldwide TechServices delivers superior service all around the world. WWITS enables you to manage every aspect of service delivery, and of your service event – from the initial call to its satisfactory

IT Managed Services Provided

IT Break Fix -Primarily EUC devices, Desktop/Laptop, Campus (FTE) & Dispatch (Leveraged), IT Repairs, Primary & Secondary Support.

Deskside Support – Troubleshoot at EUC location, Software Re-loads, Software Configuration.

IMACD – Install, Move, Add, Change and Dispose.

Smarthands – Server, Storage (Tape Back Ups), Networking Devices, Video Conferencing, Printers.

VIP Support – Campus and Dispatch, Support Aggressive Response/Restore SLAs.

Projects – Deployments, Concierge Service, Conference Room Support.

IT Staffing – Providing Short and Long-Term Staffing.

Software – B2B integrations, Portals, Automation and Service Event Management Software.

Worldwide TechServices spans the globe, bringing service professionals to doorsteps in every major market in more than 127 countries. Our presence in over 127 countries means that whatever your particular technology challenge, wherever your site resides, we can provide timely solutions to get you back online in no time. Global Delivery. Local Presence.