Provider of food, agriculture, financial and industrial products and services to worldwide markets with 150,000 employees in 70 countries.
- Provided 24×7, 4 hour onsite capability for critical sites
- Drove end user satisfaction and improved resolution time through globally consistent delivery processes
- Leveraged Worldwide TechServices’ global coverage to provide services at all requested locations
- Delivered and provided consistent solutions across client’s global workforce
- Achieved consistent SLA compliance across campus hub and spoke, as well as dispatch services