Multi-national bank offering a full range of financial products and services. 25 million retail and wholesale banking customers worldwide.


  • Integrated client heritage management and technical resources into WWTS
  • Realigned technical staffing for better utilization
  • Developed Knowledge Transfer and Training programs to improve delivery of services and support
  • Transitioned parts management to WWTS systems and facilities to efficiently manage inventory and mission-critical parts distribution
  • Implemented centralized client imaging integration center and warehouse in WWTS facility
  • Developed customized client reporting


  • Improved service delivery by deploying repeatable processes and implementing best practices
  • Consistently meeting or surpassing all service metrics
  • Reconciliation of client inventory and parts
  • Increased resource utilization