Satellite Services

Satellite Services

Client:

Provider of Internet Access and Managed Network Services for over one million consumer/residential and enterprise subscribers, using a network of satellite and terrestrial transports supporting data, VOIP, digital media, and distributed WiFi technologies. Major market share holder with 2,250 employees worldwide.

Services:

  • Provided project and installation support with 24×7, 4 hour to NBD onsite response capability in Continental US, Canada and Caribbean
  • Developed extensive technician training program on a product line spanning over 20 years of telecom technology evolution
  • Integrated service call management, inventory management, and performance reporting across a customer base of mixed service delivery options

Results:

  • Improved end user satisfaction and resolution time with consistent delivery of break-fix and installation services
  • Consistently met or exceeded customer service delivery metrics in over 450,000 locations