Capabilities

Our Services

What We Offer

• People

We strive to ensure that our employees are the best in the business. They are well-trained and thoroughly vetted including background checks and full certifications as required. They also are some of the most passionate service professionals in the world.

• Process

We are process experts. We also embrace continuous improvement, because just “good” is not good enough.

• Technology

WWTS has built a proprietary technology infrastructure, Worldwide Information Technology System (WWITS), that is laser-focused on superior service delivery. Our innovative IT development teams continues to enhance the technician tools, management tools, reporting capabilities and global dashboards to manage all service events.

Managed Services

  • Named On Demand Dispatch And Campus Technicians
  • Global Direct Dispatch To Over 4,500 Technicians
  • Remote Resolution And Onsite Support
  • Industry Certified Program And Project Management Team
  • Local Country Billing Available In Select Markets
  • Outsourcing Global implementations, staff transfer transition services
  • 24x7 Service Desk US and Ireland
  • Staff Augmentation Recruitment and placement of skilled on demand IT professionals
  • Tested And Proven Transition And Implementation Methodology
  • Client Viewable Customized Business Intelligence Dashboard
  • Projects Data migration, engineering changes, IMACD (Install, Move, Add, Change, deinstall), refresh, site surveys, staffing, disposal
  • IT Labor Advanced exchange, break-fix support, deskside support, smart hands, VIP support, on demand
  • MANAGED SERVICES & INFRASTRUCTURE SUPPORT
  • SECURITY SERVICES
  • COMPLIANCE & PRIVACY
  • IT STRATEGY & CONSULTING
  • MICROSOFT CLOUD SERVICES
  • Managed Service Provider (MSP)

Hardware-as-a-Service (HaaS)

  • Global Order Management Using WWTS’ proprietary ITSM which can be linked to the client’s ITSM
  • Helpdesk
  • Global Inventory, Warehouse, Depot, And Asset Management Services
  • Custom Reporting
  • US-Based Program Management Office
  • Global End Of Life Services Disposal and resale
  • Global Technology Refresh Program Coordination and implementation
  • Global Lifecycle Management Hardware procurement and order management
    Asset management
    Warranty support
    End of life
  • Managed Service Provider (MSP)

IT Integration Centers

  • Trained Onsite OEM Certified Depot Technicians Additional technician training available using client-specific training
  • Secure Backup And Imaging Services
  • Hardware Break-Fix Services Warranty and Non-Warranty Troubleshooting and Repairs
  • Secure Facility Caging, cameras, badge, and biometrics
  • Warehousing, Storage, Staging, And Inventory Management
  • Disposal And Remarketing Services
  • Technology Refresh Projects
  • Logistics Inventory And Asset Management
  • IT Integration Centers Depot repair, refurbishment, staging, secure imaging, warehouse, inventory management, shipping, receiving, disposal, resale
  • Depot Warranty Repairs
  • Manage Client Hard Drive Retention Program

American Technology Services (ATS®)

UNPARALLELED SERVICES IN INFORMATION TECHNOLOGY TO SUPPORT SMALL AND MID-SIZED BUSINESS.

Our technology span the full range of IT issues, from top-level strategy, to managed services and infrastructure support, to compliance, privacy, and security, to IT operations in the cloud, and on-premise.

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Managed services & Infrastructure support

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Security Services

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Compliance & Privacy

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IT strategy & Consulting

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Microsoft cloud services

Software Solutions

DIGITAL PRODUCT ENGINEERING. CUSTOM SOFTWARE SOLUTIONS.

Worldwide TechServices Software Solutions provides world-class custom software engineering and IT staff augmentation services with over 3000 projects successfully deployed. As technology pioneers with partnerships across the globe, we breathe hardware, digital product, and innovation.

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CUSTOM SOFTWARE DEVELOPMENT

STAFF AUGMENTATION

ENTERPRISE APPLICATIONS

DIGITAL TRANSFORMATION

DISTANCE LEARNING

IT CONSULTING