Our Services
What We Offer
• People
We strive to ensure that our employees are the best in the business. They are well-trained and thoroughly vetted including background checks and full certifications as required. They also are some of the most passionate service professionals in the world.
• Process
We are process experts. We also embrace continuous improvement, because just “good” is not good enough.
• Technology
WWTS has built a proprietary technology infrastructure, Worldwide Information Technology System (WWITS), that is laser-focused on superior service delivery. Our innovative IT development teams continues to enhance the technician tools, management tools, reporting capabilities and global dashboards to manage all service events.
Managed Services
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Named On Demand Dispatch And Campus Technicians -
Global Direct Dispatch To Over 4,500 Technicians -
Remote Resolution And Onsite Support -
Industry Certified Program And Project Management Team -
Local Country Billing Available In Select Markets -
Outsourcing Global implementations, staff transfer transition services -
24x7 Service Desk US and Ireland -
Staff Augmentation Recruitment and placement of skilled on demand IT professionals -
Tested And Proven Transition And Implementation Methodology -
Client Viewable Customized Business Intelligence Dashboard -
Projects Data migration, engineering changes, IMACD (Install, Move, Add, Change, deinstall), refresh, site surveys, staffing, disposal -
IT Labor Advanced exchange, break-fix support, deskside support, smart hands, VIP support, on demand -
MANAGED SERVICES & INFRASTRUCTURE SUPPORT -
SECURITY SERVICES -
COMPLIANCE & PRIVACY -
IT STRATEGY & CONSULTING -
MICROSOFT CLOUD SERVICES -
Managed Service Provider (MSP)
Hardware-as-a-Service (HaaS)
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Global Order Management Using WWTS’ proprietary ITSM which can be linked to the client’s ITSM
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Helpdesk -
Global Inventory, Warehouse, Depot, And Asset Management Services -
Custom Reporting -
US-Based Program Management Office -
Global End Of Life Services Disposal and resale
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Global Technology Refresh Program Coordination and implementation
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Global Lifecycle Management Hardware procurement and order management
Asset management
Warranty support
End of life -
Managed Service Provider (MSP)
IT Integration Centers
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Trained Onsite OEM Certified Depot Technicians Additional technician training available using client-specific training -
Secure Backup And Imaging Services -
Hardware Break-Fix Services Warranty and Non-Warranty Troubleshooting and Repairs -
Secure Facility Caging, cameras, badge, and biometrics -
Warehousing, Storage, Staging, And Inventory Management -
Disposal And Remarketing Services -
Technology Refresh Projects -
Logistics Inventory And Asset Management -
IT Integration Centers Depot repair, refurbishment, staging, secure imaging, warehouse, inventory management, shipping, receiving, disposal, resale -
Depot Warranty Repairs -
Manage Client Hard Drive Retention Program
American Technology Services (ATS®)
UNPARALLELED SERVICES IN INFORMATION TECHNOLOGY TO SUPPORT SMALL AND MID-SIZED BUSINESS.
Our technology span the full range of IT issues, from top-level strategy, to managed services and infrastructure support, to compliance, privacy, and security, to IT operations in the cloud, and on-premise.
ATS also provides world-class custom software engineering and IT staff augmentation services with over 3000 projects successfully deployed and partnerships across the globe.
Managed services & Infrastructure support
Security Services
Compliance & Privacy
IT strategy & Consulting
Microsoft cloud services
CUSTOM SOFTWARE DEVELOPMENT
STAFF AUGMENTATION
ENTERPRISE APPLICATIONS
