Capabilities, field to integration
Field services, managed services, hardware lifecycle, integration centers, and a network ATS practice, operated as one delivery model across 100+ countries.
On-site IT support and lifecycle services across 100+ countries, break-fix, deployments, smart hands, infrastructure work.
→ 02Service desk, infrastructure, security, projects, and staffing, coverage that closes gaps and extends internal teams.
→ 03Sourcing, deployment, support, refresh, and end-of-life, hardware delivered as a managed lifecycle.
→ 04Configuration, staging, imaging, and logistics handled in controlled environments, devices arrive ready for use.
→ 05Network and IT services delivered through ATS, managed cloud, security, and infrastructure for U.S. enterprises.
→01 / Field Services
On-site IT support at scale, backed by a network of 5,000+ field employees and partners across 100+ countries. From device deployment and break-fix to infrastructure support, WWTS keeps operations running without disruption, with a legacy dating back to 1951.
Experienced field technicians for break-fix, smart hands, VIP support, and desk-side needs across complex environments.
5,000+ technicians enable fast response and consistent service delivery across regions and time zones.
Full OEM programs delivered with consistent execution across locations, without requiring prior site familiarity.
24/7 service desk support from US and Ireland teams, experienced technicians resolving issues quickly to maintain continuity.
Just-in-time inventory with multiple drop locations across zip codes, parts where they need to be, when they need to be.
Migrations and site work delivered with clear timelines and accountability for infrastructure changes.
02 / Managed Services
From service desk coverage and onsite support to infrastructure, cloud, security, and project execution, WWTS helps organizations extend internal teams, close service gaps, and maintain consistent support across locations.
Dedicated technicians assigned to your environment, context to support users, systems, and site requirements without starting from zero on each request.
Round-the-clock support and a single point of contact for all IT issues, quick resolution and minimal disruption.
Remote troubleshooting backed by onsite support when issues cannot be resolved remotely, diagnosis to resolution without delays.
Skilled IT professionals who extend your team for ongoing support, specialized initiatives, or periods of increased demand.
Implementation, migration, modernization, and ongoing management of Microsoft cloud environments.
Security support focused on protecting systems while reducing exposure and improving day-to-day operations.
03 / Hardware-as-a-Service
A smarter way to source, deploy, support, refresh, and retire technology. Instead of tying up budget in large hardware purchases, move to a service-based model with current equipment, structured support, and a manageable path from procurement through end of life.
Sourcing, deployment, support, refresh, and retirement connected, a clearer view of asset performance over time.
Coordinated hardware procurement built for speed and accuracy, request through delivery, with regional alignment.
Planned hardware updates on a manageable schedule, improved performance and consistency without large-scale disruption.
Centralized inventory and asset tracking across the lifecycle, single office or global footprint.
Structured, responsible decommissioning and disposition, reduce risk and simplify transitions.
Documented processes that remove sensitive information before devices leave your environment.
04 / IT Integration Centers
From configuration and staging to logistics and asset recovery, every step is coordinated so your infrastructure arrives ready, consistent, and on time. Your teams stay focused on business priorities while we handle the complexity behind the scenes.
Configuration, imaging, testing, and deployment in controlled environments, systems arrive ready for immediate use.
Equipment moves through storage and staging with clear tracking, inventory accurate, assets ready when projects need them.
Old systems retired, new systems staged and deployed, refresh initiatives executed with minimal interruption.
Controlled imaging captures and protects data, restoration is straightforward and risk during transitions stays low.
Physical and operational controls restrict access and monitor activity, clear chain of custody throughout.
End-of-life equipment handled through a documented process, recycle or remarket, with value recovery where possible.
05 / American Technology Services
Sister practice · external
American Technology Services (ATS) extends WWTS with deep network expertise, security operations, and managed cloud services for organizations operating in regulated U.S. environments. Together, the two practices cover the full IT operating stack.
Managed IT
Cybersecurity
Cloud Services
External link
Visit the ATS site to explore the full network IT services portfolio, from SOC and SIEM to managed cloud and infrastructure.
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